Gavel Lens: Antique Identifier support
How can we help?
Most answers are below. If yours isn’t, email us. Every message gets a real reply, usually within two business days.
Contact us
Include your app version from Settings so we can help faster.
Common questions
Is Gavel free?
Your first 3 identifications are free, with the name, maker, era, origin and materials. Value estimates, sources and unlimited scans need Gavel Pro: $39.99 a year with a 3-day free trial, or $5.99 a week.
How accurate are the estimates?
They are based on recent sales of similar pieces that Gavel finds and lists for you, so you can see where each number comes from. Condition, provenance and the exact model change prices a lot, which is why every estimate is a range with the reasons beside it.
Is it a certified appraisal?
No. Gavel gives estimates, not certified appraisals. For insurance, estates or anything that looks valuable, have a qualified appraiser see the piece in person. Gavel tells you when that is worth doing.
Can I add more than one photo?
Yes, up to five per item. A photo of the maker's mark, label or signature usually makes the biggest difference.
Can I use photos I already took?
Yes. Choose photos from your library in the scanner or on the home screen.
What if Gavel gets it wrong?
Tap "Not right?" on the result, type what you know or add a photo, and Gavel tries again.
Can I make an inventory for insurance or an estate?
Yes. Gavel Pro makes a PDF of any collection, with a photo, the details, the estimate and its sources for each piece. Every page says the estimates are indicative. It is not a certified appraisal, so an insurer may still ask for one on valuable pieces.
How do I cancel?
Open the Settings app, tap your name, then Subscriptions, then Gavel, and cancel. If you are on the free trial, Gavel can remind you a day before it ends.
How do I restore my Gavel Lens: Antique Identifier subscription on a new iPhone?
Open Gavel Lens: Antique Identifier, go to Settings and tap “Restore purchases”. Make sure you are signed in with the same Apple ID you used to subscribe.
How do I cancel my Gavel Lens: Antique Identifier subscription?
Open iPhone Settings, tap your name, then Subscriptions, choose the app and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app does not cancel a subscription.
How do I get a refund?
Purchases are processed by Apple, so refunds are requested from Apple at reportaproblem.apple.com. Sign in, find the purchase and choose “Request a refund”.
How do I delete my data?
In Gavel Lens: Antique Identifier, open Settings and tap “Delete my data”. Or email privacy@smallwonderapps.com with the app ID shown in Settings. We delete everything linked to it within 30 days.
I found a bug. What should I send you?
Tell us what you were doing, what you expected and what happened instead. Your iPhone model, iOS version and the app version (shown in Settings) help us fix it faster. A screenshot or screen recording is even better.