Clasp: Kegel Exercises support
How can we help?
Most answers are below. If yours isn’t, email us. Every message gets a real reply, usually within two business days.
Contact us
Include your app version from Settings so we can help faster.
Common questions
Is Clasp free?
The first 3 days of the plan and Quick sessions are free, with no card needed. Clasp Pro unlocks the full 6-week plan, every session type, extra reminders and your full history: $39.99 a year with a 7-day free trial, or $4.99 a week.
Is Clasp for men or women?
Both. Pelvic floor muscles work the same way in everyone. The onboarding asks who is training so the plan and tips fit you, and you can skip the question.
How long does a session take?
You choose 2, 3 or 5 minutes a day. As you level up, holds get longer and reps get fewer, so a session never runs past the time you picked.
Does it work with the screen off?
iOS stops vibrations when an app is in the background, so Clasp keeps the screen awake during a session. Tap Dim to darken it fully and train with your eyes closed. If you leave the app, the session pauses until you come back.
What are reverse kegels?
Exercises that relax and lengthen the pelvic floor instead of tightening it. They help if your muscles tend to stay tense. Clasp Pro includes a guided reverse session.
Is Clasp medical advice?
No. Clasp is a training timer. If you have pain, leaking that gets worse, or are recovering from surgery or birth, talk to your doctor or a pelvic floor physiotherapist first.
How do I cancel?
Open the Settings app, tap your name, then Subscriptions, then Clasp, and cancel. On the free trial, Clasp reminds you 2 days before it ends.
How do I restore my Clasp: Kegel Exercises subscription on a new iPhone?
Open Clasp: Kegel Exercises, go to Settings and tap “Restore purchases”. Make sure you are signed in with the same Apple ID you used to subscribe.
How do I cancel my Clasp: Kegel Exercises subscription?
Open iPhone Settings, tap your name, then Subscriptions, choose the app and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app does not cancel a subscription.
How do I get a refund?
Purchases are processed by Apple, so refunds are requested from Apple at reportaproblem.apple.com. Sign in, find the purchase and choose “Request a refund”.
How do I delete my data?
In Clasp: Kegel Exercises, open Settings and tap “Delete my data”. Or email privacy@smallwonderapps.com with the app ID shown in Settings. We delete everything linked to it within 30 days.
I found a bug. What should I send you?
Tell us what you were doing, what you expected and what happened instead. Your iPhone model, iOS version and the app version (shown in Settings) help us fix it faster. A screenshot or screen recording is even better.