Linen: Transcription support
How can we help?
Most answers are below. If yours isn’t, email us. Every message gets a real reply, usually within two business days.
Contact us
Include your app version from Settings so we can help faster.
Common questions
Is Linen free?
Your first 3 transcripts are free, up to 5 minutes each, with no card needed. Linen Pro unlocks unlimited transcripts of any length, search across every memo, SRT export and audio sharing: $29.99 a year with a 3-day free trial, or $4.99 a week.
Is my audio uploaded?
No. Transcription runs on your iPhone with Apple's on-device speech engine. Your recordings and transcripts are stored on your phone and are never sent to us or anyone else.
Which languages does it support?
English, French, Italian, German, Spanish, Portuguese, Japanese, Korean, Chinese and more, as supported by Apple's on-device engine. Each language downloads once, then works offline.
How do I transcribe a recording from Voice Memos?
In Voice Memos, tap the recording, tap the share button and choose Linen. The memo appears in Linen the next time you open it and is transcribed on the spot.
Can it transcribe a video?
Yes. Tap the import button, choose Video from Photos or a file from Files, and Linen takes the audio out of the video and transcribes it.
Which iPhones does it work on?
Linen needs iOS 26, because it uses the speech engine Apple added in that version.
How do I cancel?
Open the Settings app, tap your name, then Subscriptions, then Linen, and cancel. You keep Pro until the end of the period you paid for.
How do I restore my Linen: Transcription subscription on a new iPhone?
Open Linen: Transcription, go to Settings and tap “Restore purchases”. Make sure you are signed in with the same Apple ID you used to subscribe.
How do I cancel my Linen: Transcription subscription?
Open iPhone Settings, tap your name, then Subscriptions, choose the app and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app does not cancel a subscription.
How do I get a refund?
Purchases are processed by Apple, so refunds are requested from Apple at reportaproblem.apple.com. Sign in, find the purchase and choose “Request a refund”.
How do I delete my data?
In Linen: Transcription, open Settings and tap “Delete my data”. Or email privacy@smallwonderapps.com with the app ID shown in Settings. We delete everything linked to it within 30 days.
I found a bug. What should I send you?
Tell us what you were doing, what you expected and what happened instead. Your iPhone model, iOS version and the app version (shown in Settings) help us fix it faster. A screenshot or screen recording is even better.